Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 09/22/2024

At Nature’s Power Sea Moss LLC, we are committed to providing our customers with high-quality sea moss products. Due to the perishable nature of our products, we do not accept returns. This policy ensures that all customers receive fresh, uncompromised products.

This policy applies to all purchases made through our website, www.naturespowerseamoss.com.

1. No Returns Policy

Due to the perishable nature of sea moss, all sales are final. Once an order has been processed and shipped, it cannot be returned or refunded for any reason, except as provided under the “Damaged or Defective Products” section below.

2. Damaged or Defective Products

While we strive to ensure that all products are of the highest quality and are securely packaged for shipment, we recognize that, on rare occasions, damages can occur during transit. If you receive a damaged or defective product, please follow the procedure below:

2.1 Conditions for Refund or Replacement:

  • The product must have arrived damaged or defective due to shipping or manufacturing issues.
  • You must contact us within 7 days of receiving the product to report the issue.

2.2 How to Initiate a Claim for Damaged or Defective Products:

  • Contact our customer support team at info@naturespowerseamoss.com.
  • Please provide the following information:
    • Your full name and order number.
    • A detailed description of the issue.
    • Photos of the damaged or defective product and its packaging.

2.3 Resolution Process:

  • Once we receive your email, we will review your claim within 3-5 business days.
  • If the product is confirmed as damaged or defective, we will offer one of the following resolutions:
    • Replacement: We will ship a replacement product at no additional cost to you.
    • Refund: If a replacement is not possible, we will issue a refund to your original payment method.

Note: Refunds may take 5-10 business days to process, depending on your bank or payment provider.

3. Order Cancellations

If you placed an order by mistake or wish to cancel your order, you must contact us within 24 hours of placing the order. After this period, your order will be processed, and cancellations will no longer be possible.

To request a cancellation, please email us at info@naturespowerseamoss.com with your order number. If your order is eligible for cancellation, we will process the cancellation and issue a full refund to your original payment method.

4. Incorrect or Missing Items

If you receive an incorrect item or if any item is missing from your order, please contact us within 7 days of receiving your shipment. We will verify the issue and ship the correct item at no additional cost to you.

5. Refund Processing

Refunds will only be issued under the following conditions:

  • You receive a damaged or defective product as described in Section 2.
  • You successfully cancel your order within the allowable 24-hour period, as described in Section 3.
  • We made an error in fulfilling your order (e.g., incorrect or missing items).

Refunds will be processed to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider or bank.

6. Non-Refundable Situations

We do not offer refunds for:

  • Any product that has been opened, used, or consumed.
  • Products that are delivered in good condition but are no longer desired by the customer.
  • Orders where the customer fails to contact us within the applicable timeframes mentioned above.

7. Shipping Costs

  • For orders that are damaged or defective, or in cases where an incorrect item was shipped, we will cover the cost of shipping the replacement product.
  • Shipping costs are non-refundable for order cancellations after the order has shipped.

8. Contact Information

For any questions or to report damaged or defective products, please contact our customer support team at:

We aim to respond to all inquiries within 2 business days.

9. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our returns and refunds practices.