Terms and Conditions

Effective Date: 09/22/2024

Welcome to www.naturespowerseamoss.com, the official website of Nature’s Power Sea Moss LLC (“we,” “us,” “our”). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before placing any orders or using our services. If you do not agree to these Terms, you may not access or use our website or services.

1. General Information

• Business Name: Nature’s Power Sea Moss LLC
• Website: www.naturespowerseamoss.com
• Email: info@naturespowerseamoss.com
• Business Address: 440 Louisiana Street, Suite 900, Houston, Texas 77002

These Terms govern your use of our website, including any content, functionality, and services offered on or through www.naturespowerseamoss.com (the “Website”).

2. Products and Services

Nature’s Power Sea Moss LLC provides sea moss products for vegan and plant-based followers, health enthusiasts, and individuals seeking natural, nutrient-rich supplements. All descriptions, pricing, and availability of products on the Website are subject to change without notice.

3. Orders and Payment

3.1 Placing an Order
By placing an order on the Website, you confirm that you are at least 18 years old or have the legal authority to make purchases. You agree to provide accurate and complete information during the checkout process, including billing and shipping details.

3.2 Payment
We accept major credit cards and other payment methods made available on our Website. By submitting your payment information, you authorize us to charge the total amount due for your order, including any applicable taxes and shipping fees.

3.3 No Chargeback Policy
By placing an order through our Website or any of our online commerce platforms, you agree to the following terms regarding chargebacks:

1. No Chargebacks: Customers are not permitted to initiate a chargeback with their credit card company or bank issuer for any order placed through our website or any other online commerce platforms. This includes claims of non-receipt, product dissatisfaction, or unauthorized transactions, unless there is a proven case of fraud.
2. Order Cancellation: If you placed an order by mistake or wish to cancel it for any reason, you must contact us within 24 hours of placing the order. After this period, the order will be processed, and cancellations will no longer be possible.
3. Received Orders: Once an order has been received and accepted by the customer, chargebacks are not allowed. If there is an issue with the order, such as damage during shipping or a discrepancy with the product received, please contact our customer service team at info@naturespowerseamoss.com. We will work with you to resolve any issues in accordance with our return and refund policies.
4. Dispute Resolution: We are committed to providing excellent customer service and resolving any issues that may arise. If you have any concerns about your order, please contact us directly before initiating a chargeback. We will make every effort to address your concerns promptly and fairly.
5. Fraudulent Chargebacks: Any attempt to initiate a chargeback without following the procedures outlined in this policy will be considered fraudulent. We reserve the right to pursue legal action and report such activities to the appropriate authorities.

4. Shipping and Delivery

4.1 Shipping
We only offer shipping within the United States. We do not offer international shipping. Shipping costs will be calculated and displayed at checkout based on your location and the shipping method selected.

Due to our made-to-order process, please allow 3-5 days for processing, though most orders are completed within 1-3 days. This ensures your sea moss is always fresh. Sea moss gel orders are shipped Monday through Thursday via FedEx 2-day shipping to maintain freshness. We recommend refrigerating your gel upon arrival, as it will naturally solidify overnight. For all other items, shipping occurs Monday through Friday.

4.2 Delivery Time
Delivery times may vary depending on the shipping destination. While we strive to deliver your order in a timely manner, we are not responsible for delays caused by shipping carriers.

4.3 Risk of Loss
All items purchased from our Website are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon delivery to the carrier.

5. No Return Policy

Due to the perishable nature of sea moss products, we do not accept returns or exchanges. All sales are final once an order is placed and processed. If your product arrives damaged or defective, please contact us at info@naturespowerseamoss.com within 7 days of receiving your order, and we will work with you to resolve the issue. We may require photo evidence of the damaged item.

6. Intellectual Property Rights

All content on our Website, including but not limited to text, images, graphics, logos, and product descriptions, is the intellectual property of Nature’s Power Sea Moss LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, or modify any part of the Website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Nature’s Power Sea Moss LLC and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of the Website or products purchased from the Website. This includes but is not limited to damages for loss of profits, data, or goodwill, or other intangible losses.

In any case, our liability is limited to the amount you paid for the product.

8. Indemnification

You agree to indemnify, defend, and hold harmless Nature’s Power Sea Moss LLC and its affiliates from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Website, your violation of these Terms, or your infringement of any intellectual property rights.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data. Please review our Privacy Policy to understand our practices.

10. Governing Law

These Terms and any disputes arising out of or related to the Website, products, or services shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.

11. Dispute Resolution

If a dispute arises between you and Nature’s Power Sea Moss LLC, we encourage you to contact us at info@naturespowerseamoss.com to resolve the issue amicably. If we are unable to resolve the dispute informally, you agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located in Harris County, Texas.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Nature’s Power Sea Moss LLC
440 Louisiana Street, Suite 900
Houston, Texas 77002
Email: info@naturespowerseamoss.com